FAQs



Delivery Method & Timing

ISPpay platform offers 2 delivery methods:

  1. Self collect at school (see note below)
  2. Courier to home at customer's expense

Note: The Tenby school uniform supplier, Nature World Sdn. Bhd., is currently not offering self-collect at school option. Orders will be shipped to the customer's address. Please ensure to select the Deliver to Me option during checkout.

Delivery Policy

NATURE WORLD SDN. BHD.

  1. Your orders are delivered Monday to Friday between 9am and 5 pm.
  2. Tracking number will be provided once the package is ready. You may check your order using the tracking number given.
  3. Delivery Timeline - Orders will be delivered within 2 to 5 working days for Peninsular Malaysia. Orders placed on non-working days, will be processed on the next working day. Incorrect address and contact number will cause delays in delivery time. Delays may occur during special sales period such as Black Friday, 11.11 or 12.12 and equivalent. Delays may also occur during peak periods which are August, September, December and January.
  4. Multiple Addresses Delivery - We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
  5. We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
  6. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  7. Upon the delivery of the Product, you may be required to sign for delivery. You may contact our Customer Service Team at Whatsapp at +6017-240 2860 or email us at e-commerce@natureworldsb.com
  8. Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
  9. We deliver in our standard delivery packaging.
  10. Upon received of the products, the care and usage of the products shall be the responsibility of the users.

For further queries, please contact us on the following:

Monday – Friday , 0900 AM-1800 AM

Whatsapp: +6017-240 2860

Email: e-commerce@natureworldsb.com

Address: No. 7-2, Jalan Sungai Pelubung 32/198, Mutiara Bukit Kemuning, Seksyen 32, 40460 Shah Alam, Selangor.

Delivery Charges

  1. For purchases of RM99.99 or below, a courier delivery fee of RM10 would be charged to parents.
  2. For purchases above RM100, parents will enjoy free delivery service.

Promotion

  1. For purchase amount more than RM250, you will entitle a free SON Nano-Ion Protection Spray 30ml (RP: RM16.90). Promotion till 30September 2021 only.